Shipping

Usually, It can be fulfilled within 1 or 2 days when the order is placed.

If you buy Groupbuy item, please follow the Estimted delivery time which is listed on the specific Groupbuy item page.

ABOUT SHIPMENT OPTIONS

Order weight under 2KG, we will offer two options = Standard shipping and Expedited shipping

Order weight over 2KG, we will offer one option = Heavy goods shipping. The heavy goods shipping will be a paid-shipment. We will choose the best shipment method for you after we calculate. If you want to have a specific shipment method for your heavy goods order, please contact us with your order number. Then we will just check and calculate for you with the shipment method you wish.

Standard Shipment

Standard shipping generally takes 2 weeks to being delivered, according to recent customer feedback. 

Expedited Shipment

By default, we use FedEx for most expedited orders.

Normally, the expedited shipping takes around 7 days. Please take notes that the shipping time is an estimated time not proper shipping time. For now, NONE of delivery companies offers their shipping time guarantee service.

Here are some issue samples that may be helpful to understand your shipping info.

NOTE:

- As the shipping time is general estimated based on overall data, if you want to know more accurate estimated shipping time, please feel free join our Discord server and ask in specific area channel for members' shipping experience.

- Please pay attention that if you place GB item and non-GB items in one order, the order will be shipped when GB item is ready by default.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].